Privacy Policy | IVAT Packers and Movers

1. Introduction

IVAT Packers and Movers ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights under applicable Indian data protection law (IT Act, 2000 and DPDP Act, 2023).

2. Information We Collect

Information you provide directly:

Name, phone number, and email address when requesting a quote or booking a move
Pickup and delivery addresses
Inventory details and special item disclosures
Payment information (processed securely — we do not store full card details)

Information collected automatically:

Device type, browser, and operating system
Pages visited on our website and time spent
IP address and approximate geographic location
Referral source (how you found our website)

3. How We Use Your Information

To provide and manage moving services (quoting, scheduling, invoicing)
To communicate about your booking via phone, WhatsApp, or email
To send service updates and post-move feedback requests
To improve our website and marketing campaigns (using anonymised analytics)
To comply with legal and regulatory obligations

We do not use your data for automated decision-making that significantly affects you.

4. Sharing of Information

We share your personal data only in the following limited circumstances:

Service delivery: Our field crew and operations team receive pickup/delivery addresses and contact details needed to execute your move.
Payment processing: Payment gateway providers (e.g., Razorpay) receive transaction details under their own privacy policies.
Analytics: Anonymised usage data is shared with Google Analytics to improve our website.
Legal requirements: We may disclose information when required by law, court order, or government authority.

We do not sell your personal data to third parties.

5. Data Retention

We retain booking and customer records for a minimum of 7 years to meet GST and legal obligations. Website analytics data is retained for 26 months. You may request deletion of your personal profile at any time (subject to legal retention requirements).

6. Cookies

Our website uses cookies for analytics (Google Analytics), marketing attribution (Meta Pixel, Google Ads), and essential site functionality. By using our site, you consent to the use of these cookies. You can disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights

Under applicable law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (subject to legal retention obligations)
Withdraw consent for marketing communications at any time
Lodge a complaint with the Data Protection Board of India (once operational)

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS. Our systems undergo regular security reviews.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., Google Maps, payment gateways). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. Your continued use of our services after changes indicates your acceptance of the revised policy.

11. Contact Us

For any privacy-related queries, please contact our Data Protection Officer:
IVAT Packers and Movers
Phone: +91-8588996655
Email: info@ivat.in
Address: T-230, New Palam Vihar Ph-2, Gurugram, Haryana 122017